April 18, 2009

How not to run a company - JoWow

I recently purchased a small Canon P&S to replace one that had fallen onto pavement. I thought it would be good to get some extra memory chips and I went specifically looking for 8GB SDHC card from a reliable manufacturer like SanDisk. I searched and this company called JoWow had the best price. OK I figured they had to have some kind of vetting process to be linked directly at Amazon's website. I placed the order for four of them. This was four weeks ago. No cards. I'm thinking that I should probably start emailing to see what happened with my order (I have other 4GB SDHC cards so this was not a gotta-get-it-by-tomorrow deal). What should show up in my inbox yesterday but an email 638K in size addressed to me and to 1,624 other customers. That's right, JoWow gave me over 1,600 known good email addresses and these people were customers of JoWow -- think of the phishing trip I could be going on if I wasn't so ethical. (harrumph...) Here it is:
jowow_customer.png
Click to embiggen...
Unreal... To be pleading so hard to get a 4 or 5-star rating and to turn around and pull such a stupid security breach as this... And to not ship the product is just the icing on the cake. Posted by DaveH at April 18, 2009 4:56 PM | TrackBack
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