More of the same - WildBlue one week later

WildBlue SUXRS

Well crap -- it seems that the goal-posts are moving on me and they are being moving in an arbitrary fashion that is only beneficial to WildBlue. It has been a bit more than a week since I posted this. The internet was out at home. I called their tech support and was informed that I had exceeded my rolling 30-day download limit. I was told that if I shut off the system for two days, everything would reset and be fine. I did this and no joy. I called again and was told that I needed to get my download down to under 90% and then things would be back to normal. I got down to 86% and no joy. I called today and asked to escalate -- talked to someone who said that I had to keep it under 70% for full service. I asked them if this meant that I was tossing the other 30% of my fees to them into the crapper and they said that they understood my position. Looking at it this way -- I am paying them $960/year for broadband and they are telling me that I only have access to 70% of the service they are selling me. I am only receiving $672 of my $960. Can I get a refund of the $288/year that I cannot access? I am pissed off enough that this project is really tempting (thanks Spork!) If you are looking for rural broadband, I would seriously look around for other options before going with WildBlue. This is one hell of a way to run a company -- I can totally agree with bandwidth limits but do not enforce them in an arbitrary and capricious fashion. Inform your tech support people. This is not fscking rocket science... Posted by DaveH at February 25, 2010 12:33 PM | TrackBack