June 30, 2005

A moving experience

I posted a story at our commercial site about scoring some apple processing equipment and how I had to rent a trailer to move it. I had rented it from the local U-Haul franchise in Bellingham but I had a very bad experience with them and will not be using them again in the future. While I was returning the trailer yesterday, a wheel bearing on my truck failed. Five miles away from home everything was fine and then something started making noise. I tried limping along at 20 MPH but another couple of miles and it sounded like I was crushing gravel. I called Jen to give her a heads up on what was happening and then called the U-Haul office to see what they could do. It turns out that they had a tow truck and would be able to recover the trailer. (I have AAA for the truck but they would not deal with a truck and a trailer -- I had to get the trailer off first.) I asked how much it would be and the guy on the phone didn't know -- he would have to figure it out (I was about 20 miles from their store). I asked if it would be more than $50 and was told no -- it would not be that much. About an hour later, the u-Haul truck shows up and then I have AAA tow the truck into a local garage for repair. Jen comes into town to give me a ride back. We stop into the U-Haul office to make sure that everything is fine and we are told that the towing fee was $70 and that the tow truck driver told me that this was the cost. Point One: The tow truck driver didn't say anything about the price. He was the same guy I spoke with on the phone who told me that it would be under $50. Point Two: Had I known in advance that the charge would be $70, I would have had Jen borrow a truck from one of our neighbors. Worst case scenario, I would have had her drive me to Home Depot where I can rent a truck for $20 for four hours -- she had to come into town anyway to pick me up. Point Three: We have the most basic cheapest AAA membership and I had to pay for the truck to be towed into town. The charge for that was only $30 I have rented trailers from that U-Haul several times before for moving milk tanks and other equipment. I will not be renting from them ever again... Posted by DaveH at June 30, 2005 1:36 PM
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