Reliability Issues
From
The Guardian comes an interesting report on high-end home appliances and their reliability:
Trendy appliances often least reliable
Dyson vacuum cleaners, Smeg dishwashers and Hoover washing machines may be the more fashionable appliances on the domestic scene, but they are also the most likely to break down, the consumers' magazine Which? says today.
Owners have to have them repaired more often than those who opt for less trendy brands, according to the experiences of nearly 15,000 Which? readers who responded to a survey.
People are buying into "fashion" brands for their homes, despite them proving far more unreliable, the researchers say.
And some specific numbers using Dyson as an example:
Within six years of purchase 29% of upright Dyson vacuum cleaners and 22% of their cylinder vacuums needed repairing. The Dyson repair rate is also getting worse. A 2002 survey found that 21% of the company's upright vacuums needed repairing within six years, and a 2001 survey revealed that 14% of its cylinder vacuums broke down.
But despite ranking low in reliability, Dyson owners are still relatively likely to recommend the products to a friend. An average of 38% would recommend their Dyson, making it the fifth most popular vacuum cleaner, despite being the least reliable of those surveyed.
A failure rate of over 20% is downright actionable.
Which? has a
website here.
Posted by DaveH at June 5, 2005 4:04 PM