April 19, 2007

Fun and games with UPS

Received a postcard in the mail today from UPS saying that someone at my Dad's publisher (John Wiley and Sons) had sent him a package and it had been addressed to his old Seattle house. They attempted to deliver this package on April 11th and they spit out a postcard to the old address on April 11th. The US Post Office has the correct address and routed the postcard to my PO box where I received it today -- April 19th. I called UPS only to find out that since they had not received a reply in five business days, they returned the package to Wiley yesterday. John Wiley and Sons is a large multi-national corporation with several hundred offices and about 20,000 employees. I have no idea who would have sent the package, what the package is (probably the current issues of his Physics textbook), or who to contact to correct the address. The joke of the matter is that although UPS has the package in their hot little hands, they refuse to re-direct it back to my correct address, instead, it is being sent back to New Jersey. I can call the tracking number up on the web and see that the package left Kentucky this afternoon (4:34PM their time) and they admit that they have the package under their control but they say that it is their policy to not redirect the package to the proper recipient. When I tell them that their system for dealing with bad addresses is broken -- that they do not allow for the time it takes for the UP Post Office to forward the postcard -- they do not comment and they say that it is simply their policy. Whomever made that policy should be condemned to a life of ineffectual middle management and desperate futility. Wait, they already work for UPS... Yet another reason to use FedEx Posted by DaveH at April 19, 2007 3:34 PM
Comments

Can they at least spit out the return address they're mailing it back to?

Posted by: Al at April 20, 2007 9:31 AM
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