July 16, 2009

Speaking of Guitars

I had posted about Dave Carroll's run-in with United Airlines back on July 7th, 2009 Here is the story from his website:
United Airlines Song Background (short version)
In the spring of 2008, Sons of Maxwell were traveling to Nebraska for a one-week tour and my Taylor guitar was witnessed being thrown by United Airlines baggage handlers in Chicago. I discovered later that the $3500 guitar was severely damaged. They didn�t deny the experience occurred but for nine months the various people I communicated with put the responsibility for dealing with the damage on everyone other than themselves and finally said they would do nothing to compensate me for my loss. So I promised the last person to finally say �no� to compensation (Ms. Irlweg) that I would write and produce three songs about my experience with United Airlines and make videos for each to be viewed online by anyone in the world. United: Song 1 is the first of those songs. United: Song 2 has been written and video production is underway. United: Song 3 is coming. I promise.
United recanted and offered Carroll money to repair his guitar. Seeing as how he had already fixed the guitar (the damage happened a year ago), Carroll has offered the following statement:
It is fun as Taylor Guitars is now riffing on the airline damage theme on their website:
taylor_guitar.jpg
Heh. Customer service and unintended consequences... Posted by DaveH at July 16, 2009 11:54 AM
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